Do you want happy users?
Of course, you do! Nobody wants unhappy users. That’s bad for business.
The applications you manage represent some level of revenue for your organization. For a website, their homepage or a landing page is usually the first impression end users get. For a mobile app, it could be the splash screen.
If either is too slow or not working right, users leave and may never come back.
Users leaving mean your bounce rates will go up. It means they don’t turn into customers or clients, and with that comes less revenue.
Bad end user experience costs time and money. And you know the network or infrastructure will get the blame!
So what do you do? Do you throw your hands up and give up? How do you get end users to love the experience they have with the systems you manage?